|
Opinions
The Automotive
Survey Specialists
Direct Opinions has been conducting surveys for
the Automotive Industry since 1983, and has
established programs for Automobile Dealers,
Auto Service Centers,
Tire Dealers and the RV industry. We feature programs that
measure CSI (Customer Satisfaction Index) levels
for both service and sales customers.
Achieving 100% Customer Contact |
|
 |
Our well-trained and experienced staff of Survey
Professionals conduct interviews during
daytimes, evenings and Saturdays for maximum
completion rates. We achieve 100% Customer Contact through the powerful combination of telephone
surveys, detailed messages and customized
follow-up cards ensuring complete coverage of
the customers you need to reach.
|
The
Benefit of Outsourcing with Direct Opinions
Our
customer follow-up programs are professionally
designed and executed to build loyalty and
provide the necessary reports for manufacturer’s
audit purposes including Blue Oval, Five Star,
and Premier.
As a third-party,
unbiased interviewer, customers are more willing
to address issues with us than with your
employees. We notify you of any concerns
the next business day so that you are able to
respond quickly.
Our interviewers are
available when your customers are - evenings,
weekends and weekdays. Click Here to
read more.
The
Direct Opinions Advantage |
| - |
|
Survey
results the next business day after contact. |
|
- |
Immediate
recognition of customer concerns. |
|
- |
Monthly
summaries by store location include
individual employee evaluations which are
critical for training and bonus programs. |
|
- |
Accurate,
prompt and efficient handling of your
electronic customer data files. |
|
- |
Confidence
that you are utilizing an effective customer
retention program. |
|
- |
Capability to
monitor and compare satisfaction trends at
multiple locations. |
|
- |
Set yourself
apart from competitors by letting your
customers know that you appreciate their
business and value their feedback. |
|
- |
Ability to
determine what it takes to gain the loyalty
of your new customers. |
|
- |
Competitive pricing. |
|
- |
NO CONTRACT REQUIRED. |
|
|
|
|
|
|
